Kiin

Privacy Policy

Last Updated: September 3, 2026

Kiin ("we," "us," or "our") operates getkiin.co and the Kiin platform (the "Service"), which connects parents and caregivers for childcare bookings. This Privacy Policy explains what information we collect, how we use it, and — just as importantly — what we refuse to do with it.

Our commitment is simple: your data is yours. We do not track you across the internet, we do not sell your information, we do not run third-party ads, and we do not use your data to feed advertising networks or data brokers. We built Kiin because we believe trust — including data trust — is the foundation of a good childcare experience, and we hold ourselves to that standard.

By using Kiin, you agree to the practices described in this policy.

1. Information We Collect

We collect only what's necessary to make bookings safe and simple:

  • Account Information: Name, email, phone number, and password when you create an account.
  • Identity Verification & Background Checks (Caregivers): Government-issued ID, date of birth, and background check results processed through our verification partners. This information exists to keep families safe, not for any other purpose.
  • Booking & Scheduling Information: Availability, booking requests, confirmed sessions, and related notes (e.g., care instructions you choose to share with a caregiver).
  • Messages: Communications sent between parents and caregivers through Kiin's messaging feature.
  • Payment Information: Processed securely through our third-party payment processor. Kiin does not store full payment card details on our own servers.
  • Basic Technical Data: IP address, browser type, device type, and general usage data, collected automatically to keep the Service running and secure — not to build a profile of you.

We do not ask parents to provide information about their children beyond what's needed for a caregiver to safely and effectively provide care (e.g., a child's first name and age), and we do not require or encourage caregivers or parents to share more than necessary.

2. What We Do NOT Do

  • No Cross-Site Tracking: No tracking pixels, no behavioral profiling, no following you around the internet.
  • No Selling of Data: We will never sell, rent, or trade your personal information, ever, for any reason.
  • No Third-Party Advertising: Kiin does not run ads and does not share your data with ad networks, data brokers, or marketing exchanges.
  • No Non-Consensual AI Training: We do not use your personal data to train AI models without your explicit, opt-in consent.
  • No Dark Patterns: We won't bury opt-outs, use confusing consent language, or make it hard to leave.

3. Cookies

Kiin uses only strictly necessary cookies — for example, to keep you logged in or remember your preferences. We do not use advertising or cross-site tracking cookies, and we do not use third-party analytics cookies that track you beyond our Service.

4. How We Use Your Information

We use the information above only to:

  • Operate core features: bookings, scheduling, messaging, and payments.
  • Verify caregiver identity and background check status, for family safety.
  • Provide customer support and respond to your questions.
  • Send service-related notifications (booking confirmations, approval requests, security alerts). Marketing emails are opt-in only.
  • Improve the Service's reliability and usability, using aggregated, non-identifying data.

5. Data Sharing

We share your information only in these limited cases:

  • Service Providers: Vendors who help us operate — background check providers, payment processors, cloud hosting, and customer support tools. These providers are contractually bound to use your data solely to perform their service for us, and for nothing else.
  • Between Parents and Caregivers: Information necessary to complete a booking (e.g., name, general location, availability) is shared between the parent and caregiver involved in that booking — never with unrelated users.
  • Legal Requirements: If required by law, subpoena, or valid legal process.

We never share your data for a third party's own marketing, advertising, or resale purposes.

6. Data Security & Retention

We use industry-standard technical and organizational safeguards to protect your information, including encryption in transit and restricted internal access to sensitive data (like background check results and ID documents).

We retain data only as long as necessary to provide the Service or as required by law (for example, background check records may be retained per applicable regulations). When data is no longer needed, it is securely deleted.

7. Your Rights

Depending on your location, you may have rights to:

  • Access the personal data we hold about you.
  • Correct inaccurate information.
  • Delete your data, subject to legal retention requirements (e.g., background check records tied to safety compliance).
  • Withdraw consent for optional data uses at any time.

8. Children's Privacy

Kiin's Service is intended for use by parents and caregivers who are 18 or older. It is not directed at children, and we do not knowingly collect account information directly from children under 13. Any information about a child shared by a parent is provided solely to facilitate care and is treated with the same privacy protections outlined in this policy.

9. Changes to This Policy

If we update this policy, we'll post the revised version here with a new "Last Updated" date. Material changes will be communicated directly, not buried in fine print.

10. Contact Us

Questions or concerns about this policy? Email us at hello@getkiin.co.